CVE-2020-1767

Description

Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.

CVSS Version 3.1

nvd

CVE ID: CVE-2020-1767
Base Score: 4.3
Base Severity: MEDIUM
Vector String:CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N
Impact Score: 1.4
Exploitability Score: 2.8

otrs

CVE ID: CVE-2020-1767
Base Score: 3.5
Base Severity: LOW
Vector String:CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N
Impact Score: 1.4
Exploitability Score: 2.1

CVSS Version 2.0

nvd

CVE ID: CVE-2020-1767
Base Score: 3.5
Base Severity: LOW
Vector String:AV:N/AC:M/Au:S/C:N/I:P/A:N

Refrence: NVDMITRE